Payment funds are collected upfront. Order cancellations are accepted within 3 business hours of receiving your order. If the order is placed outside of regular business hours, please contact us within 3 hours of reopening on the following business day. If an order is cancelled the funds could take up to 5 business days to be reflected on your statement although the refund was issued on the same day of cancellation.
Orders with a billing/shipping address mismatch will not be accepted via our website unless authorized and protected through Paypal.
The processing time is necessary for several reasons and is the time BEFORE the order actually leaves our facility and is in transit to you. Transit times are the time frames between your order leaving our facility and arriving to your address. These times vary based on your location and the shipping service you select at checkout. Hair bundles, frontal, closures, wigs will have a processing time between 4-6 business days. There will then be a shipping time between 3-4 days. Please plan accordingly before ordering.
Regular Lashes are shipped out 2-3 days after purchase. Luxury mink lashes are pre ordered and take up to 7-10 days to ship.
In the event that your package has not arrived to your shipping address and appears to be lost or stolen, all packages are insured under USPS. Please contact your nearest USPS office to discuss the next steps to retrieving the package or refunding you the insurance payment.
Please rest assured that we take all the necessary precautions to ensure that the best, and only the best product is sent to all of our customers. Every bundle/closure goes through a rigorous QA process from inception and then re-evaluated before shipment. We pride ourselves on quality and are dedicated to offering nothing less.
All Sales are FINAL. We are unable to accept returns because of the sensitivity of products. In the event that the wrong item was shipped to you or you are not entirely satisfied with the product upon receipt, please email photos to company email and the next steps will be discussed. You must contact our Customer Service Team within 3 business days of receipt and the hair must be in the original condition and packaging. We will not accept bundles or closures/frontals that has a broken seal, have been worn, bleached, dyed, permed, where the wefts have been cut or the hair has been altered in any way.
Dreszual Hair
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